Safiri Tours and Travels Refund Policy

At Safiri Tours and Travels, we understand that unexpected circumstances may arise and plans may change. That is why we have implemented a refund policy to ensure that our customers have peace of mind when booking a tour package with us.

Cancellation Policy:

• If a customer cancels their tour package more than 30 days before the scheduled departure date, they will receive a full refund of their payment.
• If a customer cancels their tour package between 15 and 30 days before the scheduled departure date, they will receive a 50% refund of their payment.
• If a customer cancels their tour package less than 15 days before the scheduled departure date, no refund will be provided.

Refund Policy:

• If a customer is not satisfied with their tour package, they may request a refund within 7 days of the completion of their trip.
• Refunds will be processed based on the customer’s original method of payment.
• If a customer requests a refund, they will be required to provide written documentation outlining the reasons for their dissatisfaction.
• Safiri Tours and Travels reserves the right to deny a refund if it is determined that the customer’s dissatisfaction is not valid.

Weather Policy:

• In the event that a tour package is impacted by severe weather conditions, Safiri Tours and Travels will work with the customer to reschedule their trip or provide a refund.
• A full refund will be provided if the tour package is unable to be rescheduled.

Please note that all refunds are subject to a processing fee of 10%.

We recommend that customers purchase travel insurance to protect themselves in the event of any unforeseen circumstances.

If you have any questions about our refund policy, please do not hesitate to contact us at info@safiritoursandtravels.com

Thank you for choosing Safiri Tours and Travels for your travel needs.